At Cleviden Pvt Ltd., we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, or contact us.

Information We Collect

We may collect the following information when you use our website or place an order:

• Contact details such as your name, phone number, email address, and delivery address
• Order details such as the products or food you purchase, special instructions, pickup or delivery preferences, and order history
• Payment information such as bank transfer details and limited card-related information handled during payment, where applicable
• Website usage information such as pages visited, device type, browser type, and basic analytics data

How We Use Your Information

We use your information to:

• process and deliver your orders
• arrange pickup or delivery
• confirm payments and manage refunds or cancellations where applicable
• respond to enquiries and provide customer support
• improve our website, products, services, and customer experience
• meet legal, accounting, and business record-keeping requirements

How We Share Information

We only share personal information when necessary to run our business, such as with:

• delivery partners or drivers
• payment service providers or banks
• website, hosting, or IT service providers
• professional advisers or authorities where required by law

We do not sell your personal information.

Payment Information

Payments may be made by bank transfer and, in some cases, card payment. Payment details are processed through secure payment channels or financial institutions where possible. We do not intentionally store full card details unless necessary and permitted by law.

Data Retention

We keep your personal information only for as long as needed to complete your order, manage our relationship with you, and meet legal or accounting obligations. After that, we delete or anonymise it where appropriate.

Your Rights and Choices

Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information, or to object to certain uses of it. To make a request, contact us using the details below.

Security

We take reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Cookies and Analytics

Our website may use cookies or similar technologies to improve functionality, remember preferences, and understand how visitors use our site. You can manage cookie settings through your browser.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at [your email] or [your address].

Note: This is a template privacy policy for Cleviden Pvt Ltd. and should be reviewed and adapted to match your actual business practices and legal requirements.