This Refund & Returns Policy explains how Cleviden Pvt Ltd. handles cancellations, returns, exchanges, and refunds for orders placed through our online store. Please read it carefully before placing an order.

1. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at [your email] or [your phone number]. We will do our best to help, but once an order has been prepared, dispatched, or collected, we may not be able to cancel it.

For made-to-order, prepared, perishable, or specially arranged items, cancellations may not be accepted after processing has started.

2. Returns Eligibility

Because we sell products and food items, returns are only accepted in limited circumstances. We may accept a return or provide a replacement/refund if:

• the item was delivered incorrectly;
• the item arrived damaged or defective;
• the item is materially different from what was ordered; or
• there is another issue caused by us or our delivery process.

For hygiene, safety, and quality reasons, opened, used, or perishable food items may not be eligible for return unless they are faulty, damaged, or incorrect.

3. How to Request a Refund or Return

Please contact us within [X days] of delivery or pickup and include:

• your order number;
• a description of the issue;
• clear photos of the item and packaging, if applicable; and
• any other details we may reasonably request.

We may ask you to return the item to [your address] or arrange a collection, depending on the issue.

4. Refunds

If a refund is approved, it will usually be issued to the original payment method used for the order. This may include bank transfer or card payment, depending on how you paid.

Refund processing times may vary depending on your bank or payment provider. If a bank transfer refund is needed, we may request your account details to complete the refund securely.

5. Replacements and Store Credit

In some cases, we may offer a replacement item or store credit instead of a refund, especially where this is a faster or more suitable solution. This will depend on the nature of the issue and item availability.

6. Delivery and Pickup Issues

Once an order has been collected by the customer or delivered to the address provided, responsibility for the item passes to the customer, except where the item is faulty, incorrect, or damaged due to our handling.

Please make sure delivery details and pickup arrangements are correct at the time of ordering.

7. Our Right to Refuse a Return

We may refuse a return or refund request where the item has been altered, misused, improperly stored, or returned without reasonable evidence of a fault or error.

8. Contact Us

If you have any questions about this policy, please contact Cleviden Pvt Ltd. at [your email].

Template notice: This policy is a template and should be reviewed and adapted by Cleviden Pvt Ltd. to match its products, operations, and legal obligations.